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Assistant Director of Resident Services

Job Title: Assistant Director of Resident Services
Contract Type: Permanent
Location: Hackney
Salary: competitive salary
Reference: 25837
Contact Name: Daisy McLachlan
Contact Email:
Job Published: October 12, 2020 11:36

Job Description

Assistant Director of Resident Services

Are you a passionate leader seeking a fresh challenge with the autonomy to truly shape the role as your own?

Are you passionate about delivering a first-class tenancy management service to the communities of London, and working for a business who truly believe in residents’ quality of life and put the quality of service first?

If so, this could be a fantastic opportunity for you.

Social Housing Recruitment are currently recruiting for a Assistant Director of Resident Services in partnership with an award-winning housing provider, due to the forward thinking approach of the organisation and recent drive to change housing services are managed following a national review of the sector. This is an amazing opportunity to join a high performing business, with unlimited opportunities to develop your career – at a truly exciting time for the company.

The successful Assistant Director of Resident Services will be responsible for:

  • Providing tenant management services across a region in excess of 25,000 units for general needs residents
  • developing a proactive approach to supporting residents, managing ABS, combatting tenancy fraud and helping to ensure venerable residents receive the support required
  • Actively developing relationships with internal key stakeholders to help drive a quality and resident focused service helping to improve the quality of life of London most vulnerable residents
  • Leading and contributing to the strategic plan of the association and ensuring the service is robust and future proof
  • managing a team of housing management professional across a wide geographic region

The ideal Assistant Director of Resident Services will have experience in the Housing industry in a senior capacity and a track record of shaping resident and housing management services across large geographic regions.

For your hard work and dedication, you will be rewarded with:

  • Industry leading basic salary dependent on experience in addition to a group bonus
  • Annual leave that rises with service to 31 days plus bank holidays on top!
  • Exceptional pension scheme
  • Enhanced healthcare through a leading service provider
  • Company wellbeing and dedicated support for CPD and development

If this role is of interest please apply now or contact Social Housing Recruitment on 0203 8000 888

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