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Tenancy Sustainment Officer

Job Title: Tenancy Sustainment Officer
Contract Type: Permanent
Location: Surrey
Salary: £28,000 - £31,000 + 1,200 Car Allowance
Reference: 25745
Contact Name: Daisy McLachlan
Contact Email:
Job Published: August 20, 2020 17:37

Job Description

Tenancy Sustainment Officer – £28,000 - £31,000 + 1,200 Car Allowance – Surrey

Social Housing Recruitment have a new and exciting opportunity for a Tenancy Sustainment Officer to work with an award-winning housing association. The organisation we are partnering with are ambitious, expanding and wanting to make a difference to the local community.

The successful Tenancy Sustainment Officer will take responsibility for managing and providing practical advice, information, and support on a wide range of topics including personal finance, employment, and computer skills, leading to independence for tenants.  

Why is it a great opportunity?

  • The organisation is committed to making positive changes to the community by providing affordable quality homes.
  • To work for a customer focused, diverse, inclusive, and supportive workforce who support learning and development opportunities.  
  • They are an organisation who have clear and concise communication and strategy goals.

The Tenancy Sustainment Officer responsibilities include:

  • Improving the financial confidence of tenants including budgeting and money management skills
  • Providing advice and support regarding welfare benefits and general financial support service to tenants.
  • Ensuring income maximisation for tenants through the take up of benefit and general debt advice.
  • Maximising rent collection through discussions with tenants and making repayment arrangements.

The successful Tenancy Sustainment Officer must possess:

  • Excellent written and verbal communication skills.
  • Experience of providing welfare advice and debt advice.
  • A relevant housing, welfare benefit or financial inclusion qualification. (Desirable)

In return, the successful candidate will receive a salary between £28,000 - £31,000 + £1,200 car allowance. On top of this, you will receive a fantastic benefits package including 25 days annual leave rising with service, opportunities for learning and career development and a choice of flexible benefits.

To discuss further, please contact Social Housing Recruitment and speak to Becky Joiner 02037622793 for an informal and confidential discussion or email


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